Shipping policy

Shipping Policy

Last Updated October 7, 2026 

 

A Quick Note From Our Team

Thank you for your understanding and patience as we carefully prepare your order. Etude Boutique is proudly operated by a small team of three hardworking women, and every order is handled with care and attention from our team to you.

We truly appreciate your support of our small business and are grateful to have you as part of the Etude Boutique community.

 

Order Processing

Once your order has been confirmed, orders are typically processed and shipped within 1–3 business days.

Business days are Monday through Friday, excluding weekends and major U.S. holidays. During holidays, promotional periods, new releases, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package along the way.

Shipping & Delivery

Estimated delivery times shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Please note that delivery estimates are provided by the carrier and are not guaranteed. Etude Boutique is not responsible for carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our control.

Tracking Your Order

Tracking information will be sent to the email address provided at checkout once your order has shipped.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to make changes before your order ships, but we cannot guarantee that an address can be changed once an order has been processed or transferred to the carrier.

Etude Boutique is not responsible for packages delivered to an incorrectly entered address.

Lost, Missing, or Delayed Packages

If your tracking information shows that your package is still in transit or delayed, we recommend allowing additional time for the carrier to complete delivery.

If your package appears to be lost, please contact us and we will be happy to assist you with the next appropriate steps.

For packages marked Delivered but not received, we recommend checking around the delivery location, with household members or neighbors, and contacting the shipping carrier directly. Please also contact Etude Boutique if you require additional assistance.

Damaged Packages or Items

If your order arrives damaged, please contact us as soon as possible after delivery and include:

• Your order number

• A description of the issue

• Clear photos of the damaged item

• Photos of the shipping box and packaging, when applicable

We will review the situation and work with you toward an appropriate resolution.

Multiple Shipments

In some cases, items within the same order may be shipped separately. If this occurs, you may receive more than one shipping confirmation or tracking number.

Order Changes & Cancellations

Because we begin preparing orders shortly after they are placed, we cannot guarantee that changes or cancellations can be made once an order has been confirmed.

If you need assistance with an order, please contact us as soon as possible.

Questions About Your Order

If you have any questions regarding your shipment or order status, please contact Etude Boutique with your order number and the email address associated with your purchase.

We’re happy to help.